Description:

• Equip yourself with communication strategies to deliver difficult messages while maintaining professionalism and empathy.

• Practice delivering negative feedback without damaging trust

• Learn supportive language structures

• Develop calm and composed delivery styles

International Curriculum & Life Skills Alignment:

• IB Theory of Knowledge: Connects with ethical, reflective communication

• AP Psychology: Links to emotional communication strategies

• IGCSE Global Perspectives: Develops empathy, respectful debate

• Life Skills: Strengthens emotional intelligence, conflict management, diplomatic communication

Content:

• Module 1: Understanding the Purpose of Negative Feedback
• Module 2: Preparing for the Conversation
• Module 3: Choosing the Right Setting
• Module 4: Communicating with Empathy
• Module 5: Structuring the Feedback
• Module 6: Using Constructive Language
• Module 7: Active Listening
• Module 8: Managing Emotional Responses
• Module 9: Focusing on Behavior and Impact
• Module 10: Creating an Action Plan