Description:

  • Equip yourself with communication strategies to deliver difficult messages while maintaining professionalism and empathy.

  • Practice delivering negative feedback without damaging trust

  • Learn supportive language structures

  • Develop calm and composed delivery styles

International Curriculum & Life Skills Alignment:

  • IB Theory of Knowledge: Connects with ethical, reflective communication

  • AP Psychology: Links to emotional communication strategies

  • IGCSE Global Perspectives: Develops empathy, respectful debate

  • Life Skills: Strengthens emotional intelligence, conflict management, diplomatic communication

Content:

  • Module 1: Understanding the Purpose of Negative Feedback
  • Module 2: Preparing for the Conversation
  • Module 3: Choosing the Right Setting
  • Module 4: Communicating with Empathy
  • Module 5: Structuring the Feedback
  • Module 6: Using Constructive Language
  • Module 7: Active Listening
  • Module 8: Managing Emotional Responses
  • Module 9: Focusing on Behavior and Impact
  • Module 10: Creating an Action Plan
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