Description:

• Gain the skills to communicate difficult or disappointing news sensitively, clearly, and professionally in business contexts.

• Use empathetic language to reduce tension

• Practice non-verbal cues that show care and clarity

• Learn strategies to manage audience reactions

International Curriculum & Life Skills Alignment:

• IB Psychology: Links to communication in stressful, emotional contexts

• AP Capstone: Develops ethical communication under challenge

• IGCSE English as Second Language: Supports sensitive communication

• Life Skills: Enhances resilience, empathetic communication, emotional regulation, stress management

Content

• Module 1: Understanding the Impact of Bad News
• Module 2: Planning and Preparation
• Module 3: Choosing the Right Setting
• Module 4: Communicating with Empathy
• Module 5: Structuring the Conversation
• Module 6: Active Listening
• Module 7: Managing Emotional Responses
• Module 8: Maintaining Professionalism
• Module 9: Providing Support and Resources
• Module 10: Follow-Up Communication